TERMS OF USE | USERS PRELIMINARY 1. These terms and conditions (“User Terms”) along with Our Privacy Policy (available on www.briidgit.com and other policies (“Platform Policies”) available on www.briidgit.com (our “Platform”) form a legally binding agreement between You (“User” or “You” or “Your”) and DOT ON TARGET PVT. LTD. (“Company” or “Us” or “We” or “Our”). They apply to Your use of the Platform and Your receipt of Services (defined below) from the Service Providers (defined below) through Us. 2. YOU MUST READ, UNDERSTAND, AND AGREE WITH THESE USER TERMS CAREFULLY BEFORE ENGAGING OR/AND PARTICIPATING ON THE PLATFORM. IF YOU DO NOT AGREE OR UNDERSTAND ANY PART OF THESE USER TERMS, REACH OUT TO SUPPORT@BRIIDGIT.COM AND REFRAIN FROM USING OUR PLATFORM OR/AND RECEIVING SERVICES THROUGH US IN THE MEANTIME. 3. We retain the right to modify or amend these User Terms at any time. We will notify You about the modifications and amendments before they become effective and where required under applicable laws seek Your specific consent to the revised User Terms. Your continued use of the Platform would mean that You consent to the User Terms as they appear on the Platform as on the date of Your access or use of the Platform. 4. These User Terms do not apply to any services or products You avail from a third-party through Us or/and from the Service Provider independent of the Platform. You agree that Your access and use of a third-party product or service or/and service from the Service Provider independent of this Platform forms a separate and independent relationship which shall be governed by the terms provided by such third-party or/and the Service Provider, without any liability or obligation towards Us. 5. THESE USER TERMS ARE AN ELECTRONIC RECORD AS PER THE INFORMATION TECHNOLOGY ACT 2000. THEY ARE COMPUTER-GENERATED AND DO NOT NEED ANY PHYSICAL OR DIGITAL SIGNATURES. THEY ARE PUBLISHED IN ACCORDANCE WITH THE IT (INTERMEDIARY GUIDELINES AND DIGITAL MEDIA ETHICS CODE) RULES 2021. DEFINITIONS 6. “Training Packages” mean Service Provider-curated fitness training packages comprising both live or scheduled sessions listed by the Service Provider on the Platform for subscription by Users against a Training Fee. 7. “Training Modules” means Service Provider-created pre recorded on demand content, instructional videos or similar materials which can be subscribed by Users against a Training Fee. 8. “Training Fee” means the pre-declared fee for the Training Package or/and Training Module listed by the Service Provider against each Training Package or/and Training Module on the Platform. 9. “Referral Benefits” include monetary or non-monetary rewards or benefits provided by the Platform to the User for referring new users to the Platform. 10. “Personal Data” means any information or data, either shared digitally by the User with the Platform, or otherwise processed by the Platform, which identifies such User. 11. “Platform Fee” means the fee charged by the Platform from the User for providing the functionalities and enabling them to meet Service Providers and for facilitating other ancillary services through the Platform. 12. “Services” mean Training Packages, Training Modules, or any other services provided by the Service Providers directly or indirectly to the Users. 13. “User” means any user of the Platform that expresses interest in, subscribes to or consumes Training Packages or/and Training Modules through the Platform. ELIGIBILITY, ONBOARDING, AND ACCOUNT CREATION 14. Eligibility. You represent that you are: (a) at least 18 years old and legally competent; (b) a resident of India; (c) not diagnosed or suffering from any condition that restricts You from availing the Services from the Service Providers; and (d) not barred by any applicable law, contractual restriction, or previous suspension from accessing the Platform or from accessing the Services. 15. Sign-up and Profile Set-up. You will: (a) provide name, email and mobile number and verify via OTP; (b) create a profile mentioning key details and mention Your training needs and preference; and (c) provide necessary details to process payment of the Training Fee, along with other credentials as may be requested by the Platform from time to time. 16. Identification of the Training Packages and Training Modules. You will identify and select the Training Packages or/and the Training Modules on Your own without any influence by Us. You will ensure that the Training Packages or/and Training Modules are selected diligently and you undertake sufficient and independent due diligence before selecting and confirming any Training Package or/and Training Module. In case receipt of any Service require clearance or approval from a registered medical practitioner, You agree that such clearances and approvals have been taken by You and where necessary You have made relevant disclosures to the Service Provider or/and the Platform before availing any Services. You acknowledge that We are not a seller of the Training Package or/and Training Module and the same are being provided by the Service Provider as a seller under the Consumer Protection Act 2019. You acknowledge and agree that You have the sole and absolute liability for availing the Services from the Service Provider and any harm, loss, injury, or damage suffered by You is completely the responsibility of yourself and the Service Provider without any liability or obligation on Us. 17. Accuracy of Information. You covenant to provide true, accurate, current and complete information during onboarding and otherwise to the Platform and shall keep it updated at all times. We may require additional information for KYC, tax, regulatory or risk purposes. Failure to provide accurate information may result in suspension or termination of Your account or/and profile with Us. 18. Account Security. You are responsible for maintaining confidentiality of Your account credentials and for all activities occurring therein. Notify us promptly in case of any unauthorised use or if Your account credentials are compromised. We will endeavour to restrict such unauthorised access on best efforts basis and shall not be held liable or responsible for any loss or damage suffered by You on account of such unauthorised use. ROLE OF THE PLATFORM 19. Intermediary. The Platform is purely a technology service provider under Indian laws and functions as an “intermediary” under the IT Act 2000 as well as an e-commerce marketplace under the Consumer Protection Act 2019. We provide a marketplace to list, discover, subscribe to and pay for Training Packages or/and Training Modules and offer functional tools such as chat between Users and Service Providers. We ourselves do not employ, direct, supervise, warrant or control Users or Service Providers, and we are not responsible for the nature, scope, efficacy, suitability, quality, deficiency, or outcome of any Services. 20. Due diligence measures: In line with our role as an “intermediary”, we will observe certain due diligence measures on the Platform and shall accordingly takedown content upon receiving actual knowledge or upon receiving a notification from a law enforcement agency or a court of competent jurisdiction. You agree that you shall not file a complaint, or bring a claim against us for any action we take to abide by our User Terms. Users may also file a complaint or make a takedown request with relevant information and their bona fide using our grievance redressal system as per these User Terms. 21. No Medical Advice. The Platform is not a medical device or health care provider. Users must not deem that any of the Services are medical advice or tantamount to diagnosis/treatment. Users are advised not to avail the Services to diagnose a condition or avail treatment and must consult licensed medical professionals wherever applicable. LISTING, ACCEPTANCE AND DELIVERY 22. Listing. You will comprehensively read and understand the Training Package or/and Training Module that You wish to avail through the Platform along with understanding the relevant Training Fee and applicable taxes and charges. You are solely responsible for your selection and availing of the Services under applicable laws. 23. Acceptance Requirement. Your selection of any Training Packages or/and Training Modules shall be in accordance with the information provided by the Service Provider. Once you select a Training Package or/and Training Module and the related slot for your sessions, You must make the payment of the Training Fee applicable for the same along with the payment for the Platform Fee and related taxes. In case the Service Provider does not approve your request to avail the Training Package or/and the Training Module, the entire Training Fee will be refunded to You along with the Platform Fee you may have paid to Us. In case You or/and the Service Provider cancels the relevant Training Package or/and the Training Module after availing or/and delivering at least one session, You will only be entitled to pro-rated refund of Your Training Fee whereas the Platform Fee will not be subject to any refund whatsoever. 24. Delivery. Once You have subscribed to a Training Package or/and Training Module, You will receive the Services from the Service Provider in accordance with these User Terms and the description of the Training Package or/and Training Modules provided by the Service Provider. Users must abide by the requirements of Clause 25 and 26 below. 25. Offline sessions: Users availing either or all of their sessions in the Training Package through offline mode must without limitation abide by following requirements: (a) Scheduling; timeliness. Each session under the Training Package will start as per the scheduled time opted by You and accepted by the Service Provider, subject to rescheduling requests accepted by the Service Provider. You shall be present at the same offline location as mentioned in the description or otherwise communicated to You and You must come at least 5 (five) minutes prior to the scheduled start of the session. In case You are delayed by more than 15 (fifteen) minutes, the session will automatically be deemed complete and the Service Provider will not be liable to conduct the same. Minimum session duration will be as per the listing and will be deemed complete as per the scheduled end time irrespective of Your delay. Users must select their expected slots keeping in mind travel time. (b) Attendance and records. You will share such details and information required by the Platform or/and the Service Provider that enables them to record your attendance and progress as well as helps them resolve disputes and control quality. (c) Safety and conduct. You will follow appropriate warm up and cool down and abide by the safety instructions provided by the Service Provider. You must discontinue a session in case You experience discomfort or pain or are suggested by the Service Provider to seek medical diagnosis or assistance. You acknowledge and agree that the Platform will not be liable or responsible for any injury or adverse medical or physical effect sustained by You directly in relation to the Training Package and the same will solely be the responsibility of You and the Service Provider. (d) Equipment and Environment. You shall ensure that physical premises, equipment and environment are safe, fit for purposes of training and You are comfortable using the same. In case of any discomfort or any hesitation, it is Your responsibility to inform about the same to the Service Provider or/and the Platform. (e) Substitution or delegation. You shall immediately inform us in case the Service Provider has substituted itself with any other instructor. Service Providers may reasonably use an assistant or helper to assist them in delivering any session, however in case substantial or complete session is being conducted by anyone other than the Service Provider, you must immediately inform Us. Delay in informing us about the same may affect the resolution we may be able to provide You. (f) Communication channel. All scheduling, delivery, coordination, and support communications related to the Services must occur via. the Platform. Off platform solicitation or redirection is prohibited and may affect Your rights and obligations to claim refund or claim deficiency of services against Us. 26. Online sessions: Users availing either or all of their sessions in the Training Package through online mode or availing Training Module (as applicable) must without limitation abide by following requirements: (a) Scheduling; timeliness. Each session under the Training Package will start and end as scheduled (Indian Standard Time), subject only to rescheduling permitted under these User Terms. You shall join the online session no later than 5 (five) minutes before the scheduled start time. In case You are delayed by more than 15 (fifteen) minutes, the session will automatically be deemed complete and the Service Provider will not be liable to conduct the same. Minimum session duration will be as per the listing and will be deemed complete as per the scheduled end time irrespective of Your delay. Users must select their expected slots keeping in mind internet connectivity and device issues. (b) Attendance and records. You will share such details and information required by the Platform or/and the Service Provider that enables them to record your attendance and progress as well as helps them resolve disputes and control quality. (c) Live session technical standards. You are responsible for reliable internet connectivity, audio/video quality, lighting, and use of the Platform approved tools. You must have a reasonable back up plan (e.g., secondary connection/device). You will not require Service Providers to install or use unapproved third party tools without our prior written consent or insist that they deliver the Services on some other platform or online medium. (d) Safety and conduct. You will follow appropriate warm up and cool down and abide by the safety instructions provided by the Service Provider. You must discontinue a session in case You experience discomfort or pain or are suggested by the Service Provider to seek medical diagnosis or assistance. You acknowledge and agree that the Platform will not be liable or responsible for any injury or adverse medical or physical effect sustained by You directly in relation to the Training Package and the same will solely be the responsibility of You and the Service Provider. (e) Equipment and Environment. You shall ensure that the premises, equipment and environment are safe, fit for purposes of training and compliant with applicable law. (f) Substitution or delegation. You shall immediately inform us in case the Service Provider has substituted itself with any other instructor. Service Providers may reasonably use an assistant or helper to assist them in delivering any session, however in case substantial or complete session is being conducted by anyone other than the Service Provider, you must immediately inform Us. Delay in informing us about the same may affect the resolution we may be able to provide You. (g) Communication channel. All scheduling, delivery, coordination, and support communications related to the Services must occur via. the Platform. Off platform solicitation or redirection is prohibited and may affect Your rights and obligations to claim refund or claim deficiency of services against Us. (h) Recording. The Platform may record sessions for safety, quality and dispute resolution, as permitted by applicable law. 27. Conduct. You will be professional, courteous, non discriminatory and respectful. You must not harass, solicit, exploit or engage in inappropriate conduct with Service Providers. FEES, COMMISSION, TAXES AND SETTLEMENT 28. Payment Processing Agent. You hereby acknowledge and agree that the Platform will act as the duly appointed agent of the Service Provider while collecting the Training Fee from You along with applicable taxes and Platform Fee applicable to such Training Fee. 29. Settlement. You acknowledge and agree that the Platform will transmit the Training Fee to the Service Provider after discharging the relevant tax and withholding obligations on the same under applicable law. The Training Fee shall be remitted to the Service Provider in accordance with the payout schedule selected by them on the Platform and will reflect in approx. 4-5 business days from the date of Your remittance. Settlement timelines may be extended for risk holds, chargebacks, disputes, regulatory orders or system outages, as per the Platform’s discretion. 30. Platform Fee. You acknowledge and agree that the Platform will charge a certain pre-designated Platform Fee from You for each Training Package or/and Training Module that You avail from a Service Provider. The Platform Fee is non refundable and shall not be subject to any prorated refunds in case of any cancellation of Training Package or/and Training Module by Users, unless required by applicable law. 31. Taxes. The Platform will issue You the relevant tax invoices and certificates that are required under applicable law. RE-SCHEDULING, CANCELLATIONS AND REFUNDS 32. Rescheduling. Any rescheduling, scope change or postponement for Training Packages or/and Training Modules must be coordinated via. the Platform and communicated to the Service Provider in advance. Users can reschedule a session upon a minimum of 24 hours before any scheduled session. Any request for rescheduling less than 24 hours before the scheduled session will not be entertained and failure to comply may impact the Training Fee and Platform Fee that the User may have remitted for the relevant Training Package or/and Training Module, including in some cases being non-refundable. 33. Cancellations. Users may cancel Training Packages at any time via the Platform but no later than 24 hours before a scheduled session within a Training Package. Upon such cancellation, User will be eligible to a refund on a pro rata basis of the unused portion of the Training Fee. In case such unused Training Fee is already remitted by the Platform to the Service Provider, the same may be appropriated against any future remittance from You to the Service Provider if so opted by You. The Platform Fee charged by the Platform vis-à-vis such Training Package will not be subject to any prorated refund. In case the You or/and Service Provider cancels any Training Package after availing or/and delivering at least one session, You will be entitled to a pro-rata refund of the Training Fee. 34. Process. All refunds will be processed only through the Platform. You must not receive refund off platform or seek additional payment from the Service Provider through any means. Refund timelines depend on payment networks and banks and the payment schedule opted by Users. COMMUNITY GUIDELINES 35. Chat Communications. The Platform provides in app chat for Service Provider - User communication. You agree to use chat solely for legitimate training purposes and not to share or solicit personal contact details for off platform transactions or for any unlawful, harmful or harassing conduct. All your communications on the chat shall be as per applicable laws. 36. Prohibited Content and Conduct. You must not upload, transmit, post or communicate any content that is: (a) obscene, pornographic or sexually explicit; (b) hateful, discriminatory, harassing, defamatory or violent; (c) illegal, unsafe, or encouraging harmful acts; (d) infringing or unauthorised (including piracy of third party content or music); (e) spam, scams or solicitations for off platform payments; (f) misleading medical or performance claims; (g) promotion or sale of steroids or illegal drugs; (h) inconsistent with minors’ safety protections; or/and (i) otherwise contrary to applicable law or these User Terms. INTELLECTUAL PROPERTY AND LICENCES 37. User IP. As between you and the Platform, You own all intellectual property rights in the information, images, or content You share on the Platform, subject to any third party rights. You grant the Platform a worldwide, non exclusive, royalty free licence to host, store, cache, stream, transmit, display, distribute, index and otherwise use such information, images, and content solely for operating, marketing (including displaying your listing and non exclusive excerpts or thumbnails) and improving the Platform. This licence terminates when the content is removed from the Platform except for reasonable archival/back up copies and as needed to resolve disputes or comply with applicable laws. You acknowledge and agree that all information, images, and content are Your own intellectual property, or that You have the requisite rights under applicable laws to host, list, and use the same on the Platform. You acknowledge and agree that the same do not infringe any third party’s intellectual property rights and that any claims from a third party vis-à-vis the same will be the sole and absolute Your responsibility with no liability on Us. 38. Platform IP and Platform Created Content. The Platform, its software, design, logos, trademarks, databases, user interface and all content created by or for the Platform (including UX/UI, metadata, templates, analytics, badges, platform generated transcripts, captions, thumbnails or derivative assets created by platform tools) are owned by the Platform or its licensors. The Training Package or/and Training Modules are the sole intellectual property of the Service Providers and Your access to the same does not grant you any implied or explicit rights. You receive only a limited, revocable, non transferable licence to use the Platform for hosting Your information, image, or content. The Platform is provided to You on an “as is” basis and may be subject to interruptions or maintenance from time to time. DATA; PRIVACY; AND SECURITY 39. Privacy Policy. All personal data that you submit to the Platform and any other data that the Platform processes is governed by our Privacy Policy, which forms part of these User Terms. You agree to be bound by our Privacy Policy and all applicable data protection laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the SPDI Rules, to the extent enforced and applicable to You. 40. User collected personal data. In the event any personal data is provided to You directly by the Service Providers or/and You provide any personal data to them directly either during the live session or physical session, You shall be solely responsible for ensuring the Service Provider’s compliance with applicable laws vis-à-vis the collection, processing, storage and sharing related to such personal data. The Platform will not be held liable for any personal data that comes in Your possession directly from the User. 41. Security. You must implement reasonable technical and organisational measures to safeguard any personal data You access and promptly notify us of any suspected breach. 42. Off Platform Use. You must not export, scrape, or repurpose personal data obtained via the Platform for off platform marketing, profiling or any other purpose without valid legal basis and the Service Provider’s explicit consent where required. REVIEWS, RATINGS AND QUALITY CONTROLS 43. Reviews. You may rate and review Service Providers and their Services. We may moderate reviews per our User Terms but do not alter bona fide opinions. You must not manipulate, incentivise or commission any fake reviews on the Platform. 44. Quality Controls. We may implement quality metrics, satisfaction thresholds, or performance indicators and may require You to undertake corrective actions where standards are not met from time to time. ANTI CIRCUMVENTION AND NON SOLICITATION 45. No Off Platform Transactions. You agree not to solicit, accept or process any payments for Training Packages or/and Training Modules outside the Platform for any Service Provider discovered through the Platform, during Your use of the Platform and for 12 (twelve) months after Your last engagement with the Platform, unless expressly permitted. 46. Remedies. Breach may result in immediate suspension, liquidated damages equal to the Training Fee and any other equitable relief under applicable laws. SUSPENSION OR TERMINATION 47. Suspension Triggers. Without limiting Our other rights, We may suspend or restrict Your listing or account if We reasonably suspect: (a) violation of these User Terms, Policies or applicable law; (b) poor conduct, safety incidents, repeated complaints or negative feedback; (c) fraud, misrepresentation, chargeback abuse, money laundering risk or KYC failure; (d) infringement or unlawful content; (e) abusive conduct; (f) non payment of dues; or/and (g) platform or user security risks. 48. Termination. You or We may terminate for convenience upon 30 (thirty) days’ prior notice. We may terminate immediately for cause, including for reasons mentioned in these User Terms. Upon termination, outstanding obligations shall survive. 49. Effect. Upon suspension/termination, You may no longer be able to avail any Services (except the ones already paid for); pending settlements may be withheld to cover refunds/chargebacks (if any); and You must cease using the Platform and delete confidential information in Your possession. You must however honour and complete all payments due for any Training Packages or/and Training Module that were subscribed by You prior to suspension/termination. REPRESENTATIONS, WARRANTIES AND COVENANTS 50. You represent, warrant and covenant that: (a) You have full power and authority to enter these User Terms and perform Your obligations; (b) Your content is truthful, accurate and not misleading; (c) You comply with all applicable laws; (d) You will not make false or misleading representations; (e) You will not infringe or misappropriate any third party rights; (f) You will receipt services with due care and diligence in accordance with industry standards; and (g) You will not do anything that injures the Platform’s reputation or that of the Service Providers. DISCLAIMERS AND LIMITATION OF LIABILITY 51. Disclaimers. The Platform and services are provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non infringement, error free or uninterrupted operation. We do not warrant any outcomes of fitness training. 52. Limitation. To the maximum extent permitted by applicable laws, the Platform shall not be liable for any indirect, incidental, consequential, punitive or special damages, loss of profits, business interruption, data loss or reputational harm arising out of or related to these User Terms, even if advised of the possibility. Our aggregate liability in any 12 month period shall not exceed the total Platform Fee retained by Us from You. INDEMNITY 53. You will defend, indemnify and hold harmless the Platform, its affiliates, and their directors, officers, employees and agents from and against any and all claims, demands, actions, losses, liabilities, damages, penalties, fines, costs and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your listings, content or use of Services; (b) Your breach of the Policies or applicable law; (c) Your interactions with Users; (d) injury, death, property damage or other harm arising from your acts/omissions; (e) infringement of third party rights; or/and (f) taxes related to Your supplies. GENERAL 54. Grievance Officer. We have designated a Grievance Officer below who will be redressing complaints within timelines prescribed by applicable law. Name: Director Email: support@briidgit.com 55. Confidentiality. You will keep confidential all non public information of the Platform, Service Providers and partners that You access, and use such information solely for fulfilling services on the Platform. Upon request or termination, promptly delete or return such information, except for records You must retain by applicable law. 56. Governing Law and Jurisdiction. These User Terms are governed by the laws of India. Subject to Clause 57, courts in Gurugram shall have exclusive jurisdiction to hear any disputes or disagreements arising from these User Terms. 57. Arbitration. Any dispute arising out of or relating to these User Terms shall be finally settled by arbitration under the Arbitration and Conciliation Act 1996 by a sole arbitrator appointed in accordance with applicable law. The seat and venue of arbitration shall be Gurugram, India. Proceedings shall be in English. The arbitral award shall be final and binding. Nothing prevents either party from seeking interim injunctive relief from competent courts. 58. Independent Contractors. The Platform and the Service Provider as well as Platform and the User are independent contractors. Nothing creates a partnership, joint venture, agency, franchise or employment relationship. You have no authority to bind the Platform. 59. Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign these User Terms to an affiliate or in connection with a merger, acquisition, commercial arrangement, or sale of assets. 60. Force Majeure. We will not be liable for delay or failure due to events beyond our reasonable control, including acts of God, natural disasters, epidemics, government actions, strikes, outages or cyber incidents. 61. Notices. Notices to you may be provided via email, in app notifications or SMS to your registered details. Notices to us must be sent to support@briidgit.com with a copy to our registered office. 62. Severability and Waiver. If any provision is held invalid, the remainder remains in effect. No waiver of any breach constitutes a waiver of any other breach. 63. Entire Agreement. The Policies constitute the entire agreement between you and us regarding the subject matter and supersede prior understandings. For any queries regarding these User Terms, please contact: support@briidgit.com or the Grievance Officer identified above. By clicking “I Agree”, completing OTP verification, or by accepting/ availing any Training Package or/and Training Module on the Platform, you affirm that you have read, understood and agree to these User Terms and are legally bound by the same.